Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara [Bookshop.org/Audible]

Loved this book. Started reading in visual mode, then switched to Audible to get it done. Too much commute time, not enough sitting on the couch reading time.

I love this philosophy of being over the top in serving customers. I’m looking forward to figuring out how to integrate that into my work.